FixIt Support

Need help with a booking, your account, or something isn't working? Email us and we'll get back to you:

You can also reach us through the in-app Support Chat, found in your Account tab once signed in.

Common topics

Booking issues: a job wasn't matched, a repairman didn't show, or a charge looks wrong.
Account help: signing in, verifying your phone/email, or updating your profile.
Repairman verification: questions about the Police Clearance Certificate or ID verification process.
Payments: questions about platform fees or cancellation fees charged via Stripe.
Report a problem: safety concerns, disputes with the other party on a booking, or bugs in the app.

For details on what data we collect, see our Privacy Policy. For the rules of using FixIt, see our Terms of Service.