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Delete your FixIt account

Last updated: July 2026

You can delete your FixIt account and its associated data at any time. There are two ways to do it.

1. In the app (fastest)

• Open the FixIt app and sign in.
• Go to the Account tab.
• Tap Delete account and confirm.

Your account is removed immediately. You cannot delete your account while you have an active job in progress — finish or cancel it first, then delete.

2. By email

If you can't sign in, email support@fixitth.com from the email address on your account and ask us to delete it. We'll verify it's you and remove the account, usually within a few business days.

What is deleted

Deleting your account permanently removes your profile (name, email, phone), your booking history and reviews, any support-chat messages, your push-notification token, and — for repairmen — your uploaded identity documents (ID, Police Clearance Certificate) and verification selfies.

What may be retained

• Records we're legally required to keep (for example, transaction records for tax or dispute purposes) are retained for the period the law requires, then deleted.
• Payment card details are held by our payment processor, Stripe, not by FixIt — manage or remove those through Stripe.
• Anonymised or aggregated data that can no longer identify you may be kept.

Questions? Contact support@fixitth.com. See also our Privacy Policy.